Shipping & Delivery

At Fancylily, we strive to make your shopping experience as smooth and convenient as possible. Please review our shipping and delivery information below before placing your order.

1. Order Processing Time

Orders are generally processed within 1–5 business days, excluding weekends and public holidays. Processing times may vary depending on product availability, order volume, and seasonal demand.

During promotional events, peak shopping seasons, or holidays, processing may take slightly longer than usual. We appreciate your patience and understanding.

2. Shipping & Delivery Time

Once your order has been processed and shipped, delivery typically takes 7–15 business days, depending on the destination country and local courier services.

The estimated total delivery time, including order processing and shipping, is 8–20 business days.

For example, if you order a dress, please allow approximately 1–5 business days for processing and another 7–15 business days for shipping, resulting in an estimated total delivery time of 8–20 business days.

Please note that all delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Costs

We offer free standard shipping on orders of $69 or more. Any applicable shipping charges for orders below this threshold will be displayed at checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the carrier's tracking system to update after your package has been dispatched.

5. Delivery Information

Please ensure that your shipping address and contact information are accurate and complete when placing your order. Once an order has been processed or shipped, we may not be able to make changes to the delivery address.

If your package is delayed or your tracking information has not been updated for an extended period, please contact our customer support team for assistance.

6. Missing or Damaged Packages

If your package appears to be missing or you receive a damaged item, please contact us at support@servicecarehub.com. Please include your order number and any relevant photos or details so we can review the issue and assist you.

7. Contact Us

If you have any questions or concerns regarding shipping and delivery, please contact our support team at support@servicecarehub.com.