Return Policy

At Fancylily, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, items must generally meet the following conditions:

• Returned within 30 days of delivery.
• Unworn, unused, and unwashed.
• In their original condition, with original tags and packaging where applicable.
• Free from stains, damage, odors, or signs of wear caused after delivery.

Items that do not meet these conditions may not qualify for a refund, subject to applicable law.

2. How to Request a Return

Please contact our customer support team at support@servicecarehub.com before sending any item back.

Include the following information in your email:

• Your order number.
• The item or items you wish to return.
• The reason for your return.
• Photos, if the item is damaged, defective, or incorrect.

Our team will provide the return instructions and confirm the appropriate return address. Please do not send items back without contacting us first.

3. Return Address

Approved returns should be sent to the following address after receiving confirmation from our support team:

Return Address:
2528 Driftwood Road
Montgomery, Alabama, 14620
USA

Please note that this is our designated return address and is different from our registered company address.

4. Return Shipping Costs

Unless an item is defective, damaged, or incorrect, customers are generally responsible for the return shipping cost. If the return is due to an error on our part or a confirmed product issue, please contact us for assistance before arranging shipment.

5. Refunds

After we receive and inspect your returned item, we will notify you of the refund approval or rejection. Approved refunds will be issued to the original payment method where possible.

Refund processing times may vary depending on your payment provider or financial institution. Any applicable shipping charges are handled in accordance with applicable law and the circumstances of the return.

6. Exchanges

If you would like a different size or item, please contact our support team. Exchange availability depends on current stock. In some cases, you may be advised to return the original item and place a new order.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email us with your order number and clear photos of the issue. Contact us before returning the item so we can review the situation and provide the next steps.

8. Contact Us

For return or refund questions, contact us at support@servicecarehub.com.